TERMS AND CONDITIONS
1. INTRODUCTION
1.1. By using and visiting any section of GameSpot (the âWebsiteâ) or by opening an account on the Website, you agree to comply with: the Terms of Use, the Privacy Policy, any promotional terms and conditions (Bonus Terms), the game rules, bonuses, and special offers that may be available on the Website from time to time.
1.2. All of the above-mentioned conditions are collectively referred to as the âTerms.â Please read the Terms carefully before accepting them. If you do not agree with the Terms and do not wish to be bound by them, please do not create or open an account. GameSpot is owned and operated by 3-102-940230 S.R.L., registered in the Republic of Costa Rica and operating under an online gaming license (License Nr. CL06811807), issued by Registro Nacional CertificaciĂłn Literal (Certification Number -6783479_2025-). The company develops online games, provides online entertainment and related services, and complies with applicable laws and regulatory requirements.
1.3. Access to and use of the Website is permitted only to individuals who have reached the age of majority according to the laws of their country (but not less than 18 years old) and in jurisdictions where online gaming is permitted by law. You are fully responsible for complying with all applicable laws, including but not limited to the laws of your country of residence. In accordance with Costa Rican law, GameSpot conducts age verification procedures before allowing participation in gambling activities. In some cases, GameSpot may require uploading identity documents and a selfie to confirm your age.
1.4. By opening an account and using the Website, you confirm that you are acting on your own behalf, using your own funds, and that the information provided is accurate, truthful, and up to date. You also agree to undergo all identification (KYC) and source-of-funds verification (AML) procedures if required by our license or internal policies. GameSpot reserves the right to modify, update, or supplement the Terms at any time and, when necessary, suspend or restrict access to the Website to comply with applicable legal, licensing, or regulatory requirements. All changes take effect once published on the Website.
2. AMENDMENT OF TERMS
2.1. GameSpot reserves the right to update the Terms, the Website, services, and software, as well as to modify technical requirements due to legal, business, or operational reasons. When possible, users will be notified in advance of material changes.
2.2. Such changes may include, but are not limited to: bonus terms, identification and verification rules, antiâmoney laundering (AML) procedures, payment terms, deposit/withdrawal limits, responsible gaming measures, and other measures related to compliance with the valid license and applicable regulations. In the event of significant changes affecting the playerâs rights and obligations, GameSpot will make reasonable efforts to notify users, including through pop-up notifications upon login, email, and/or internal messages in the Account Dashboard.
2.3. GameSpot is not responsible for consequences arising from the Userâs failure to comply with the current Terms.
3. LEGAL REQUIREMENTS
3.1. GameSpot may suspend or terminate the provision of services to players suspected of violating national laws, including freezing funds until legal proof of their origin and the legality of participation is provided. GameSpot restricts access from territories prohibited for online gaming or listed in official restricted jurisdiction lists. The player confirms that they are not a resident, citizen, or physically located in a territory prohibited for gambling, including but not limited to: the USA, the United Kingdom, the Netherlands, France, Ukraine (territories with restricted access to services), Iran, North Korea, Myanmar, and other jurisdictions listed on the Website. You also confirm that you are not on any sanctions lists.
3.2. GameSpot does not withhold taxes and does not file tax reports on behalf of players, except in cases explicitly required by law or international agreements.
3.3. All records and transaction history are stored for the minimum period required by the valid license and applicable regulations (at least 5 years) and are available upon request in the Account Dashboard.
3.4. GameSpot is not responsible for attempts to use payment instruments in jurisdictions where such transactions are prohibited or restricted. In the event of chargebacks initiated by banks or payment providers, the account may be temporarily frozen until the circumstances are clarified.
3.5. In the event of underage participation, GameSpot will void all bets, bonuses, and winnings, close the account, and notify the regulator if necessary.
4. ACCOUNT VERIFICATION PROCEDURE
4.1. To open an account (âYour Accountâ) for the use of Website services, you must provide an email address, choose a password, and complete the required registration information, including your name, date of birth, and phone number.
4.2. To verify identity, GameSpot reserves the right to request satisfactory identity documents at any time. Failure to comply may result in account suspension. The KYC process may include providing scans or photos of documents, proof of address, and additional checks if required by risk assessment (e.g., suspected fraud, large transactions, or special client status).
4.3. You confirm that you have provided accurate, complete, and truthful information during registration and will keep it up to date by promptly updating any changed data.
4.4. For registration inquiries, you may contact Customer Support.
4.5. You may open only one main account on the Website. Any additional account will be considered a âDuplicate Account.â Duplicate Accounts, as well as the Main Account, may be immediately closed, and:
- All transactions performed through the Main and/or Duplicate Account will be voided;
- All bets or deposits made through the Main and/or Duplicate Account are non-refundable;
- Any deposits, winnings, or bonuses received through a Duplicate Account will be voided and may be reclaimed by GameSpot, and any funds withdrawn from the Main and/or Duplicate Account may be returned upon demand. Creating accounts to bypass restrictions, commit fraud, abuse bonuses, or launder money is prohibited.
4.6. You are required to notify us if you are a Politically Exposed Person (PEP) by contacting Customer Support via email after registration. Politically exposed persons include: heads of state, government officials, ministers and deputies, parliament members, leaders of political parties, members of supreme or constitutional courts, directors of central banks, ambassadors, senior military officials, directors or board members of state-owned enterprises, and equivalent positions in international organizations.
4.7. As part of AML/CTF procedures, GameSpot has the right to suspend the opening or servicing of an account if the information provided on the source of funds is insufficient for verification in accordance with the law. In this case, the client will be notified within 5 business days from the date of the decision and has the right to provide additional documents confirming the source of income within 10 business days. If confirmation is not provided, GameSpot may refuse service.
5. IDENTITY VERIFICATION
5.1. By using the services, you state and agree that:
- You provide accurate, current, and complete registration data and confirm that all funds in your account belong to you and were not obtained illegally;
- You fully understand the methods, rules, and procedures of online gaming and are responsible for the accuracy of your betting and gaming information;
- By accepting the Terms, you authorize GameSpot to conduct any checks necessary to verify your identity, age, contact details, and the lawful origin of funds (âChecksâ);
- Providing false, inaccurate, misleading, or incomplete information constitutes a breach of this agreement;
- Refusal to provide requested documents or providing insufficient/suspicious information may result in suspension or closure of the account and cancellation of all transactions, including withdrawals, in accordance with AML/CTF requirements.
5.2. For initial identity verification, you agree to provide at least one of the following valid, government-issued documents:
- Passport
- Identity Card
- Driverâs licence
5.3. Additional Verification Documents (Conditional/Optional). GameSpot may request further documentation in such cases, you may be asked to provide one or more of the following:
- Utility bill (recent, showing name and address)
- Bank statement (recent, showing name and address)
- Employment contract
- Government-issued letter confirming residence
- Residence certificate
5.4. Submission and Review Timelines:
- Users are required to submit requested documents within 30 calendar days of receiving a request from GameSpot.
- GameSpot will review submitted documents within 5 business days of receipt.
- In cases requiring additional or enhanced verification, the review period may be extended, and users will be notified accordingly.
6. ACCOUNT CREDENTIALS AND SECURITY
6.1. After opening an account, you must not disclose your username or password to third parties and must take all necessary measures to keep them confidential. Lost or forgotten login details can be recovered through the âRecover Passwordâ function.
6.2. For account security, create strong passwords of at least 8 characters, including uppercase and lowercase letters, numbers, and special symbols. Avoid simple, easily guessable passwords such as â123456â or birth dates.
6.3. You must immediately notify GameSpot of any unauthorized use of the account, suspected security compromise, or data theft. GameSpot is not responsible for losses caused by third-party use of your account unless such use occurred due to GameSpotâs fault.
7. DEPOSITS AND WITHDRAWALS
7.1. To place bets or play on the Website, you must fund your account.
7.2. You guarantee that:
- All deposited funds were obtained legally and are not connected with illegal activity;
- All payments to your account are authorized, and you will not attempt to cancel or reverse them. Any violation results in immediate account closure.
7.3. GameSpot does not accept deposits from third parties. Using payment details belonging to others for deposits or withdrawals is prohibited. Violations will result in annulment of winnings and account closure.
7.4. Bank withdrawal fees are paid by the recipient.
7.5. Only one phone number specified in your profile may be used for paid SMS deposits.
7.6. Cash deposits are not accepted. Third-party electronic payment systems or financial institutions may be used to process payments.
7.7. Suspicious or fraudulent payments may result in account blocking, cancellation of withdrawals, and confiscation of winnings. GameSpot is not responsible for unauthorized use of credit cards.
7.8. You may request a withdrawal from your account at any time, provided that:
- all payments to your account are confirmed as completed and none have been canceled, reversed, annulled, or declared invalid. Any deposit must be wagered at least once (the player must place bets totaling three times the deposit amount) before withdrawals tied to that deposit are permitted. If multiple deposits were made without gaming activity, the player must wager the total amount of these deposits before withdrawing. Otherwise, GameSpot reserves the right to charge a processing fee for deposits and withdrawals at its discretion.
7.9. The administration reserves the right to charge a withdrawal fee. If a fee applies, information about its amount will be displayed to the user when submitting a withdrawal request.
7.10. Other withdrawal conditions may be individually agreed upon with the Website administration.
7.11. Withdrawal requests are generally processed within 1â5 business days from the time they are confirmed. In cases requiring additional verification, processing times may be extended, and users will be notified accordingly.
7.12. The standard processing time for a withdrawal request by the Company is up to 1 (one) hour from the moment it is submitted. After processing, the request is transferred to the corresponding payment service provider (PSP).
7.13. Processing times by the payment service provider may vary depending on the internal processes and technical status of the payment service. The Company cannot guarantee or pre-announce exact processing times after submission to the PSP.
7.14. In the event of delays caused by the payment service, the Company will take reasonable measures to resolve them. The user may also be offered an alternative available payment method if such a method is provided and available.
7.15. A withdrawal request may be processed longer than the standard timeframe if the Companyâs Anti-Fraud Department identifies signs of dishonest gaming activity, fraudulent patterns, or other circumstances requiring additional verification. In such cases, the Company has the right to initiate a user identity (KYC) check. The duration of such verification is up to 14 (fourteen) days, and depends on the work of external partners, including game providers and document-verification services.
8. ONE-CLICK PAYMENT TERMS
8.1. You agree to pay for all services or additional services ordered through the Website, as well as any additional charges (if applicable), including but not limited to taxes, fees, etc. You also confirm that all payment methods used belong to you or are used with your authorization and do not violate the laws of your jurisdiction.
8.2. After clicking the âPayâ button, the transaction is considered processed and completed with no possibility of cancellation. By clicking âPay,â you agree that you have no right to cancel the payment or request a refund. In cases of fraudulent or illegal activity, the Website reserves the right to cancel the transaction and block the account without refunding funds.
8.3. You also confirm that you are not using the Website in jurisdictions where it is prohibited by law.
8.4. You also agree that any payment-related disputes will be resolved in accordance with the dispute-resolution section specified in the Websiteâs Terms of Use.
8.5. In the event of any payment claims, you agree to first contact the Websiteâs support service, not the payment service provider.
8.6. If you do not agree with the above terms and/or for any other reason, you are advised not to proceed with the payment and, if necessary, contact the Website administrator/support team.
8.7. By proceeding with the payment, you fully accept these Rules and release the Website and payment providers from any liability related to payments.
9. PLACING BETS / GAMING
9.1. You are responsible for the accuracy of all transaction data before confirming a bet. Please carefully check all information before confirmation, as once confirmed, a bet cannot be changed or canceled.
9.2. Access to your transaction history is available in your Account Dashboard on the Website. You agree that the provided data is complete and up-to-date, and any transaction disputes must be based on this data.
9.3. We reserve the right to fully or partially reject any of your transactions at any time at our discretion. A transaction is not considered accepted until you receive confirmation from us. If you do not receive confirmation that your transaction has been accepted, you should contact Support. We are not responsible for losses caused by rejection or delay in processing a transaction.
9.4. You may place bets on GameSpot only using funds available in your account. Bets without sufficient balance will be automatically rejected. Deposits and withdrawals are carried out in accordance with the Website rules. We reserve the right to limit or suspend specific bets in cases of suspected activity or violations of our rules and procedures.
10. COLLUSION, FRAUD, AND CRIMINAL ACTIVITY
10.1. The following actions are prohibited and are considered a material breach of the Terms:
- sharing information with third parties;
- using unfair advantages or influence, including exploiting errors, vulnerabilities, or bugs in our software, using automated players or âglitchesâ;
- engaging in fraudulent activity for personal gain, including the use of stolen, cloned, or otherwise unauthorized credit or debit cards to fund an account;
- participating in any criminal activity, including money laundering or other actions with criminal consequences;
- colluding or attempting to collude with the intent to participate, directly or indirectly, in collusion schemes with other players in any games on the Website.
10.2. However, GameSpot does not guarantee the detection of all such activities and is not responsible for any losses or damages you or other players may suffer due to collusion, fraud, or other illegal actions. All measures to detect and prevent violations are carried out at our sole discretion.
10.3. In such cases, GameSpot is not obligated to return funds in your account and reserves the right to confiscate funds in accordance with applicable laws and internal policies.
10.4. All decisions are based on internal investigation and are final.
11. OTHER PROHIBITED ACTIONS
11.1. You must not use offensive language or images; swear, threaten, harass, or insult others, including other users, or behave similarly toward GameSpot staff who manage or support the Website. We reserve the right to remove any content violating this provision and to temporarily or permanently block user accounts that breach these rules.
11.2. You must not damage or overload the Website with information causing malfunctions, nor take any actions that may affect the operation of the Website, including spreading viruses, worms, logic bombs, or similar actions.
11.3. Any unauthorized use of Website materials may result in liability under applicable intellectual property laws.
11.4. It is recommended to use antivirus software and follow general precautions when using the Internet and the Website.
12. ACCOUNT CLOSURE AND SUSPENSION
12.1. You may close (block) your account at any time by contacting customer support. It is recommended not to use the account after submitting a closure request to avoid misunderstandings.
12.2. GameSpot reserves the right to charge any fees or additional costs incurred before the account closure. If your account is closed, suspended, or canceled, no further credits will be issued or converted into cash or other compensation, and you will no longer have access to the account.
12.3. GameSpot may close your account, including username and password, immediately and without prior notice:
- if your account is in any way connected with an existing account that was closed;
- if your account is associated with blocked accounts, we may close your account regardless of the nature of these links or the registration data provided; or for any other reason we deem necessary. Except as provided in this agreement, upon closure, the remaining balance will be returned to you within a reasonable time after your request, provided we retain the right to withhold any amounts you owe us;
- if you attempt to manipulate or explore information related to program code, or participate in collusion;
- if you interfere or attempt to interfere with the software in any way;
- if you violate any provisions of the Terms or applicable laws, including but not limited to fraud, money laundering, bonus abuse, or attempts to bypass restrictions.
13. ERRORS AND OMISSIONS
13.1. In some cases, a bet may be accepted or a payment may be processed incorrectly by GameSpot. This can occur due to obvious mistakes, typos, computer failures, incorrect bet conditions, or errors in calculating winnings or refunds, whether entered manually or automatically. This includes incorrect odds display, technical failures in processing bets or casino payouts, including slots, table games, and live dealer games.
13.2. GameSpot reserves the right to refuse, limit, cancel, or block any bet in case of suspected error or inconsistency. This also applies in cases of suspected fraud, use of prohibited strategies, or technical issues affecting the game outcome.
13.3. If a winning has been credited due to an error, technical failure, or software malfunction, GameSpot may temporarily suspend payment until the provider completes verification. If the error is confirmed, the crediting is canceled, and GameSpot is not responsible for paying the indicated winnings. In such cases, you must immediately notify GameSpot of the Error and agree to return the mistakenly paid amount. This includes RNG errors, slot machine bugs, incorrect bonus crediting, and other technical casino malfunctions.
13.4. Neither GameSpot nor its partners, suppliers, or affiliates are responsible for any losses, including lost winnings, caused by Errors on our part or yours. Liability is also excluded for any indirect, incidental, or punitive damages, including lost profits, associated with the use of the Website and gaming content.
13.5. GameSpot, its licensees, distributors, parent or subsidiary companies, affiliates and their officers, directors, and employees are not responsible for damage caused by interception or misuse of information transmitted over the Internet. Users are responsible for securing their devices and account credentials and for safeguarding information to prevent fraud or unauthorized access.
13.6. Our services operate in real-time during gameplay. All payments are final. Refunds are not provided. If you are unable to play due to system failures, outages, server errors, delays, or other technical issues, you may withdraw the remaining balance in your account in the standard way. In exceptional cases, if system errors are discovered that may affect game integrity, GameSpot reserves the right to cancel the results of the relevant gaming sessions and return bets or balances at the administrationâs discretion.
14. LIMITATION OF LIABILITY
14.1. You agree that the use of the Websiteâs services is entirely voluntary and at your own risk. Gambling on the Website carries the risk of losing money, and you acknowledge and accept these risks, including the possibility of losses.
14.2. We operate the Website with reasonable skill and care and generally in accordance with the description in the Terms. We make no other promises or guarantees regarding the Website or the products offered through it and hereby disclaim all implied warranties. In particular, we do not guarantee uninterrupted Website operation, accuracy of game results, absence of software or algorithm failures, or continuous access to gaming services.
14.3. GameSpot is not liable for any losses or damages, including but not limited to loss of data, profit, business opportunities, reputation, business interruption, or any unforeseeable losses arising from the use of any links on the Website. GameSpot is not responsible for the content of third-party websites linked from the Website or the actions of their owners or operators. Furthermore, GameSpot is not liable for losses, including financial losses, related to your gaming activity on the Website, including losses, technical failures, payment delays, account suspension, or actions taken to comply with the law in your jurisdiction.
15. BREACH OF THE TERMS
15.1. You are required to fully cover any claims, liabilities, expenses, and other costs that may arise from your breach of the Terms. This includes liability for any financial losses related to fraud, bonus abuse, game manipulation, or the use of prohibited strategies.
15.2. You agree to fully indemnify, defend, and hold harmless GameSpot, its partners, their companies, and officers, directors, and employees from any claims, liabilities, losses, expenses, including legal fees arising from:
- any breach of the Terms by you;
- any violation of the law or third-party rights by you;
- use of the services by you or any other person using your account, whether with or without your permission;
- receiving any winnings. This includes compensation for damages resulting from illegal use of software, account hacking, multi-accounting, and any other fraud detected during the operation of your account.
15.3. In the event of a serious breach of the Terms, we reserve the right, but are not obliged to:
- notify you of the violation and demand its cessation;
- suspend your account, prohibiting bets or gameplay on the Website;
- close your account with or without notice;
- confiscate any payments, bonuses, or winnings obtained as a result of a serious violation;
- cancel credited winnings or bonuses in case of detected violations, including fraud, manipulation, or technical issues caused by you.
15.4. We reserve the right to close your account for non-compliance with any provision of the Terms. If the account is closed for violating the rules, all unpaid winnings and bonuses may be canceled at the discretion of the administration.
15.5. We reserve the right to close any gaming account at our sole discretion and for any business reason without prior notice or explanation.
16. INTELLECTUAL PROPERTY RIGHTS
16.1. The Website content is protected by copyright and other proprietary rights owned by GameSpot or used under license from third parties. All downloadable or printable materials from the Website may be downloaded only to one personal computer and printed solely for personal, non-commercial use. Any unauthorized copying, distribution, or commercial use of contentâincluding game algorithms, graphics, interfaces, and casino audio materialsâis strictly prohibited and may result in legal liability.
16.2. Use of the Website under no circumstances grants the user any intellectual property rights belonging to the Company or third parties. The use of casino softwareâincluding games, interfaces, and functionalityâis permitted only within the scope of licenses granted to the user for personal access and gameplay. Any reverse engineering, decompilation, or modification of the software is prohibited.
16.3. Any use or reproduction of trademarks, logos, or other creative materials displayed on the Website is prohibited. This especially applies to game provider brands, affiliate program elements, and casino assets protected by international and national laws.
16.4. You are fully responsible for any damage or expenses resulting from prohibited activities. You must immediately notify GameSpot if you become aware of any prohibited activities by any person and provide reasonable assistance to GameSpot in investigations based on the information you provide. This includes cases of fraud, intellectual property violations, malware distribution, or use of third-party credentials.
17. PROCESSING OF PERSONAL DATA
17.1. We are obliged to comply with data protection requirements when processing any personal information collected during your visit to the GameSpot Website. We take our obligations regarding the use of your personal information seriously. GameSpot processes all personal information you provide strictly in accordance with the Privacy Policy. This includes collecting and processing data about your gaming activity, financial transactions, identity verification, and compliance with anti-money-laundering (AML) and know-your-customer (KYC) procedures.
17.2. By providing us with information, you consent to the processing of your personal data for the purposes described in the Terms or Privacy Policy, as well as for compliance with legal or regulatory obligations. This includes sharing data with third parties such as payment processors, game providers, and regulatory authorities solely for the purpose of fulfilling the Terms of Use and ensuring game security.
17.3. GameSpotâs policy is not to disclose personal data to third parties except to employees who require access to provide services. We may also disclose personal data in response to lawful requests from government authorities. In cases of suspected fraud, violations of responsible gaming rules, or other illegal activities, GameSpot reserves the right to share relevant information with competent authorities and block accounts until investigations are completed.
17.4. We will retain copies of all messages sent by you to maintain accurate records of the information received. Logs of all account transactions and gaming activity will also be stored for security purposes and resolution of potential disputes.
18. COMPLAINTS AND NOTIFICATIONS
18.1. If a Player wishes to file a complaint, the first step must be to contact the Companyâs Support Service through the Website as soon as possible after the issue arises. For complaints related to gameplay, winnings calculation, payouts, or technical failures in the Casino, the Player must provide all necessary information and evidence required for prompt and objective review.
18.2. In the event of a dispute, the Player agrees that the Companyâs server records are the final and primary source for determining the outcome of any claim. Records of gaming sessions, bets, payments, and transactions are considered valid evidence in disputes related to online play and payouts.
18.3. If winnings that do not belong to the Player were mistakenly credited to the Gaming Accountâdue to technical malfunction, payout table error, human error, or any other reasonâsuch amounts remain the property of the Company and are subject to deduction from the Gaming Account. If the Player withdraws mistakenly credited funds before the Company discovers the error, the corresponding amount (without prejudice to other legal remedies) is considered a debt owed by the Player to the Company. The Player must immediately notify the Company by email of the erroneous credit.
18.4. To ensure fairness and security for all users, any suspicion of fraud, abuse, or dishonest actions during complaint submission will be thoroughly investigated. If violations are confirmed, the Gaming Account may be blocked and winnings and funds annulled.
18.5. If the Player is not satisfied with the Support Serviceâs decision, they may appeal to an independent dispute resolution authority (if provided by applicable law or the Companyâs license).
19. TRANSFER OF RIGHTS AND OBLIGATIONS
19.1. We reserve the right to transfer, assign, sublicense, or pledge the Terms, in whole or in part, to any party, provided that such transfer is made under conditions no less favorable for you. In the event of transfer of rights and obligations related to gaming servicesâincluding platform management, game operations, or payment processingâwe guarantee that the new licensee or partner will comply with all applicable licenses, regulatory requirements, and security standards, ensuring the protection of your rights and interests as a player. You may not transfer or assign your rights and obligations under these Terms to any third party without prior written consent from GameSpot.
20. EVENTS BEYOND REASONABLE CONTROL
20.1. GameSpot is not liable for any failure or delay in performing obligations under the Terms caused by circumstances beyond our reasonable control, including but not limited to natural disasters, war, civil unrest, network outages, public communication failures, labor disputes, DDoS attacks, and similar internet attacks (âForce Majeureâ). In the event of force majeure affecting the proper operation of gaming platforms, payment of winnings, or access to casino games, GameSpot will make every effort to minimize inconvenience to players and notify users within a reasonable time.
20.2. Our performance is considered suspended for the duration of the force majeure event, and the performance period is extended accordingly. We will take all reasonable steps to resolve the force majeure or find a solution allowing the Company to meet its obligations despite it. In case of prolonged or severe force majeure making it impossible to provide online casino services, GameSpot reserves the right to suspend games and payouts until the problem is resolved, informing players of the expected timeframe for resumption.
21. WAIVER
21.1. If we do not insist on strict performance of your obligations or fail to exercise any rights or remedies available to us, this does not constitute a waiver of such rights or remedies and does not release you from your obligations.
21.2. Our waiver of a specific default does not constitute a waiver of subsequent defaults. A waiver of any provision of the Terms is not valid unless expressly stated as a waiver and communicated to you in writing.
22. SEVERABILITY
22.1. If any provision of these Terms is found invalid, illegal, or unenforceable to any extent, that provision is considered severed from the remaining provisions, which remain in full force. Such a finding does not affect the validity or enforceability of any other provisions, including those regarding limitation of liability, dispute resolution, and intellectual property protection. In such cases, the invalid or illegal provision will be modified or interpreted in accordance with applicable law to best reflect our original intent. If modification is impossible, the parties may agree on a new provision closely matching the original meaning.
23. LINKS
23.1. The Website may contain links to other websites outside the control of GameSpot and not governed by these Terms. GameSpot is not responsible for the content, availability, accuracy, or legality of third-party sites linked from the Website, nor for the actions or omissions of their owners or operators, including affiliate and advertising sites. Hyperlinks to other sites are provided for informational purposes only and do not imply endorsement or approval of the content on those sites. Use of such links and visits to third-party sites are entirely at your own risk.
24. REFUND POLICY
24.1. Refunds for payments made by bank cards. Refunds are processed under the following conditions:
- funds are returned only to the same cards/details from which the deposit was made;
- if the account was funded using different methods, refunds are issued proportionally to the deposit amounts;
- GameSpot may refuse refunds to e-wallets or cash withdrawal requests and instead offer a bank transfer;
- card transactions must meet wagering activity requirements;
- refunds are possible only from a verified account;
- payment and/or identity verification may be required.
24.2. Activity mismatch and rule violations. A refund or withdrawal may be declined if:
- transaction amounts do not meet wagering activity requirements;
- the gaming account is used for non-gaming purposes (e.g., transferring funds between payment systems);
- suspicious or fraudulent transactions are detected (e.g., using someone elseâs cards/wallets);
- the user violates the platformâs Terms and Conditions;
- additional verification is required by the payment system;
- the user refuses to complete verification.
24.3. Proportional refunds. If the account was funded using multiple methods, refunds and withdrawals will be processed proportionally to the deposit amounts for each method used.
24.4. Verification and identity confirmation. Before a refund or withdrawal, the platform may request the following documents:
- passport or identity document;
- payment confirmation (bank statement, photo of the card with confidential data hidden, screenshot of the e-wallet);
- transaction statements from payment systems;
- any additional documents required by financial partners.
Refusal to provide documents may result in denial of the refund or withdrawal.
24.5. Payment checks and processing times:
- in special cases, the GameSpot has the right to initiate a detailed review of the userâs transactions;
- during the verification period, financial operations on the account may be temporarily blocked;
- the maximum investigation period specified by some payment systems may be up to 180 days;
- GameSpot reserves the right to withhold a refund fee set by the respective payment provider.
25. SPECIAL CONDITIONS
25.1. Use of third-party payment details:
- it is not recommended to deposit or withdraw funds using details that do not belong to the account owner;
- such actions may be considered fraudulent;
- GameSpot has the right to refuse refunds to third-party payment details.
25.2. Transfers between payment systems.
The gaming account must not be used as a means of transferring funds between different payment systems. In such cases, funds will be returned only to the original payment source.
26. CONDITIONS FOR CRYPTOCURRENCY ACCOUNTS
26.1. For Bitcoin accounts, no deposit or withdrawal fees are charged by the respective payment system.
26.2. Cryptocurrency refund policies are regulated by the rules of the relevant blockchain networks and providers.
27. FEES
27.1. GameSpot reserves the right to charge a fee for refunds in accordance with the tariffs of the specific payment provider.
